1. Competitive Analysis: I analyzed various patient portal platforms that I have access to that provide patients with the ability to check-in, view medical records, and complete health screening forms.
2. Pain points Identified:
Long and tedious form - The check - in process often involves filling out long, repetitive forms that could be simplified or pre-filled based on user history.
3. How my app addresses these pain points
In this phase, I focused on developing key elements to structure the user experience. This includes a sitemap to establish clear information hierarchy, a user flow to map out the step-by-step check-in process, and a storyboard to visually depict the user’s journey and emotional states during the check-in process.
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In this phase, I transitioned from planning and research into creating the visual and functional elements of the app. I started with low-fidelity wireframes to focus on layout and user flow without getting distracted by design details. Once the low-fidelity wireframes were tested and refined, I moved on to high-fidelity wireframes, incorporating the actual design elements such as typography, colors, and buttons.
For this project, I followed a structured ideation process taught by Google's UX Design course. I began by creating multiple wireframe variations, exploring different layouts and interaction patterns. After generating several alternatives, I evaluated each element by starring the most effective solutions across different versions. This allowed me to make rationale-driven decisions for the low-fidelity wireframes, combining the strongest elements into a cohesive design that addresses the core user needs while maintaining simplicity and clarity.
